How can we help you?
Get the support you need with FishIDs. Find answers to common questions, contact our team, or explore our help resources.
Frequently Asked Questions
Quick answers to questions you may have
How accurate is the fish identification?
Our AI model has been trained on thousands of fish species and provides highly accurate identifications. However, we always recommend cross-referencing with field guides for critical identifications.
What image formats are supported?
We support JPEG, PNG, and WebP image formats. For best results, use clear, well-lit photos showing the entire fish with minimal background clutter.
Can I ask questions about specific fish?
Yes! After identifying a fish, you can ask detailed questions about its habitat, behavior, care requirements, and more. Our AI expert will provide comprehensive answers.
Is there a limit to how many fish I can identify?
Free users can identify up to 5 fish per month. Premium subscribers get unlimited identifications plus access to advanced features and expert chat support.
How do I cancel my subscription?
You can manage your subscription from your profile page. Click on "Manage subscription" to update or cancel your plan. You'll retain access until the end of your billing period.
Help Center
Comprehensive guides to get the most out of FishIDs
Getting Started Guide
Learn the basics of fish identification and how to take the best photos for accurate results.
Read Guide →Photography Tips
Best practices for photographing fish to ensure the most accurate AI identification.
Read Guide →Using the Chat Feature
How to ask effective questions and get detailed information about identified fish.
Read Guide →Understanding Results
How to interpret confidence scores and what to do when identification is uncertain.
Read Guide →Account Management
Managing your profile, subscription, and chat history for the best experience.
Read Guide →Troubleshooting
Common issues and solutions to help you get back to identifying fish quickly.
Read Guide →Still need help?
Our support team is here to help you with any questions or issues.
Contact Support Team